Terms & Conditions

1. Project Termination & Refunds

• If the client decides not to proceed with the project after payment has been made, the deposit is non-refundable, and the contract will be terminated.

• If we, MYS Designs & Collectives Ltd, choose to terminate the project due to circumstances that are not the client’s fault (e.g., inability to complete the project on our end), the client will receive a full refund of the deposit.

• However, if the termination occurs because of unprofessional behavior or disrespect from the client, we reserve the right to retain the deposit and terminate the contract immediately.

• For further details on unprofessional conduct and our rights to terminate the project, please refer to section 10. Professional Conduct & Right to Terminate of this policy.

2. Scope of Work & Additional Fees

• All deliverables will be clearly outlined in the contract.

• Any additional requests that fall outside the agreed scope will incur extra charges, which will be discussed and agreed upon before proceeding.

3. Ownership & Usage Rights

• The client does not have any rights to use, modify, or distribute the work provided until the full payment has been received, and the project is officially marked as completed.

• Even after completion, MYS Designs & Collectives Ltd retains the right to feature the work in portfolios, social media posts, case studies, and other promotional materials.

4. Legal & Ethical Responsibility

• Once the final deliverables have been handed over, the client assumes full responsibility for how they are used.

• If the client uses the work in a way that promotes unethical, illegal, or controversial activities, MYS Designs & Collectives Ltd will not be held responsible.

• Any legal issues arising from the misuse of the work are the sole responsibility of the client.

5. Payment Terms & Late Fees

• Payments must be made on time as per the agreed schedule in the contract.

• If a payment is late, we reserve the right to pause work until payment is received.

• Late payments may incur an additional fee of 5% per week after the due date.

6. Revisions & Feedback

• Clients are entitled to 2 rounds of revisions as outlined in the contract.

• Additional revisions beyond the agreed limit will be charged at a rate of £50 per hour.

• Revisions must be requested within 7 days of receiving the deliverables, or the project will be considered complete.

7. Communication & Response Times

• All communication must be done via email, project management tools, or scheduled calls.

• We aim to respond to messages within 2 business days, but urgent requests may take longer.

• If a client is unresponsive for more than 5 business days, we reserve the right to put the project on hold.

8. Project Timelines & Delays

• Estimated timelines will be provided at the start of the project, but delays may occur due to unforeseen circumstances.

• If the client causes a delay (e.g., by failing to provide necessary materials or feedback on time), the deadline may be extended accordingly.

• If the project is delayed for 10 business days or more due to client inactivity, we may terminate the contract without a refund.

9. Confidentiality & NDA

• If a client wishes to keep certain project details private, we are open to signing a Non-Disclosure Agreement (NDA) before work begins.

• However, signing an NDA does not override our right to terminate the project if necessary.

10. Professional Conduct & Right to Terminate

• We maintain a professional and respectful working environment and expect the same from our clients.

• We reserve the right to terminate the project immediately if the client engages in:

• Unprofessional behavior (e.g., failure to communicate effectively, repeated unreasonable demands).

• Unreasonable conduct (e.g., excessive revisions beyond contract terms, last-minute changes without additional payment).

• Disrespectful actions (e.g., rude behavior, inappropriate language, harassment).

• If termination occurs due to client misconduct, the deposit will be non-refundable and the contract will be considered void.

11. Force Majeure

• We are not liable for delays or failures caused by circumstances beyond our control, such as natural disasters, power outages, or system failures.

12. Dispute Resolution

• In the event of a dispute, both parties agree to first attempt mediation or negotiation before pursuing legal action.

• Any legal disputes will be handled in accordance with the laws of United Kingdom / Manchester jurisdiction.